At Tayburu, we take pride in the quality and craftsmanship of our Indian marble tables. We understand that purchasing such items is a significant decision, and we want to ensure that you are completely satisfied with your purchase. Please read our refund and return policy carefully to understand how we handle returns and refunds.
Return Eligibility
You are eligible to return an item if:
- The item is defective or damaged upon arrival.
- The item received is different from what was ordered.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at returns@tayburru.com within 7 days of delivery. Please include your order number, proof of purchase, and detailed photos of the item(s) in question.
- Approval: Once your return request is reviewed and approved, we will send you instructions on how to proceed with shipping the product back to us. Please do not return the product without obtaining approval from us first.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@tayburru.com and follow the return process outlined above.
Cancellations
Orders may be cancelled up to 24 hours after the order is placed, as long as the order has not been processed and shipped. After this period, the purchase will be considered final.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at support@tayburru.com.
We are dedicated to ensuring your satisfaction and thank you for choosing Tayburu for your exquisite marble table needs.